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Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors. Although BPO originally applied solely to manufacturing entities, such as soft drink manufacturers that outsourced large segments of their supply chains, BPO now applies to the outsourcing of services, as well.
This report elaborates the market size, market characteristics, and market growth of the Business Process Outsourcing (BPO) industry, and breaks down according to the type, application, and consumption area of Business Process Outsourcing (BPO). The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.
In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Business Process Outsourcing (BPO) in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.
Key players in the global Business Process Outsourcing (BPO) market covered in Chapter 13:
Aegis Ltd.
PricewaterhouseCoopers
Deloitte
Automatic Data Processing, Inc.
Aon plc
HR Solutions
QuisLex, Inc.
Genpact
KPMG
IBM
Peninsula
Accenture plc
Capgemini SE
Hewlett-Packard Co.
EuroDev European Business Development Group
G&A Outsourcing, Inc.
citrusHR Ltd
McKinsey & Company
Ernst & Young
Moorepay
EXLService
Insperity, Inc.
In Chapter 6, on the basis of types, the Business Process Outsourcing (BPO) market from 2015 to 2025 is primarily split into:
HR Outsourcing
Finance & Accounting
Customer Services
KPO
Procurement Outsourcing
In Chapter 7, on the basis of applications, the Business Process Outsourcing (BPO) market from 2015 to 2025 covers:
Manufacturing
Telecommunications & Technology
Banking
Insurance & Finance Services
Retail
Others
Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
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